Security & Compliance
Enterprise-grade security and compliance standards to protect your business and your customers.
Security Infrastructure
Encryption
All data in transit is encrypted using TLS 1.2+ with strong cipher suites. Data at rest is encrypted using AES-256 encryption standards.
Infrastructure
Hosted on secure cloud infrastructure with network isolation, DDoS protection, and redundant systems across multiple availability zones.
Access Control
Role-based access controls (RBAC), multi-factor authentication (MFA), and scoped API keys with granular permissions.
Monitoring
24/7 security monitoring, intrusion detection systems, and comprehensive audit logging of all system access and changes.
PCI DSS Compliance
Payment Card Industry Standards
VoltPay follows PCI DSS (Payment Card Industry Data Security Standard) best practices to ensure secure handling of cardholder data. Our platform is designed to minimize your PCI compliance scope.
- Card data never touches your servers - handled by certified PSPs
- Tokenization for recurring payments and saved cards
- No storage of CVV or full card numbers in our systems
- Regular security assessments and updates
Data Protection & Privacy
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for processing EU customer data. This includes:
- • Right to access, correct, and delete personal data
- • Data portability and export capabilities
- • Clear consent mechanisms for data processing
- • Data Processing Agreements (DPA) available on request
Data Retention
We retain data only as long as necessary for business operations and regulatory compliance:
- • Transaction data: 10 years (regulatory requirement)
- • Account information: Active account + 7 years
- • Audit logs: 2 years minimum
- • Marketing data: Until consent withdrawn or account closed
Data Processing
Personal data is processed securely with:
- • Encryption at rest and in transit
- • Access limited to authorized personnel only
- • Regular security audits and penetration testing
- • Secure data centers with physical security controls
Fraud Prevention & Risk Management
Transaction Monitoring
Real-time monitoring of transactions for suspicious patterns, velocity checks, and anomaly detection to prevent fraud before it occurs.
3D Secure Support
Support for 3D Secure (3DS) authentication including 3DS2 for enhanced security and liability shift on card transactions.
Risk Scoring
Automatic risk assessment based on transaction patterns, customer behavior, and historical data to flag high-risk transactions.
API Security
API Authentication
- API keys with environment-specific scope (test/live)
- Webhook signature verification using HMAC-SHA256
- IP whitelisting available for enhanced security
- Rate limiting to prevent abuse
Webhook Security
All webhook deliveries include security headers:
- •
X-Webhook-Signature- HMAC signature for verification - •
X-Webhook-Timestamp- Timestamp to prevent replay attacks - •
X-Webhook-Id- Unique ID for deduplication
Incident Response
Security Incident Protocol
In the event of a security incident, we follow a structured response process:
- Immediate containment and assessment
- Notification to affected customers within 72 hours (GDPR requirement)
- Transparent communication about impact and remediation
- Post-incident analysis and security improvements
To report a security vulnerability, please email [email protected] with details.
Questions About Security?
If you have specific security questions or need additional information for your compliance review, please reach out to our team.
Security Inquiries: [email protected]
We're happy to provide additional documentation, answer questions about our security practices, or discuss your specific compliance requirements.