Help & Support

Create an account, access sandbox mode immediately, and start testing payments. Production access is available after reviewing your business use case.

Sandbox mode allows you to test the full VoltPay integration without processing real payments. Use test API keys to simulate payment flows and webhook deliveries.

You can test in sandbox instantly. Production access typically activates within days after we review your use case and business information.

VoltPay supports cards (Visa, Mastercard), bank transfers, cryptocurrency (USDT), and regional methods like Alipay and WeChat Pay through 18+ integrated providers.

Failed payments are logged in your dashboard with specific error codes. You can retry failed payments or route them to alternative providers through our API.

Pending payments are awaiting confirmation from the payment provider. You'll receive a webhook notification when the status changes to paid or failed.

Navigate to your dashboard, select Payment Methods, and enable the providers you want to use. Some providers may require additional credentials or approval.

Yes, VoltPay's orchestration layer allows you to enable multiple providers and route transactions based on your preferences, customer location, or payment method.

VoltPay monitors provider availability. You can configure automatic failover to route payments to backup providers if your primary provider experiences issues.

Request payouts through your dashboard or via API. Specify your preferred currency (USDT TRC20 or USD) and destination wallet/bank account.

USDT payouts are processed within 24 hours. USD bank transfers typically take 2-5 business days depending on your bank and location.

Payout fees vary by currency and method. Check your dashboard settings or contact support for specific fee information for your account.

Yes, you can configure automatic payout schedules (daily, weekly, monthly) in your dashboard settings with minimum payout thresholds.

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We follow PCI DSS best practices and maintain comprehensive security controls. See our Security page for details.

Yes, VoltPay complies with GDPR requirements for EU customer data processing. You have full control over your data with export and deletion capabilities.

All webhooks include an X-Webhook-Signature header with HMAC-SHA256 signature. Verify this signature using your webhook secret to ensure webhooks are from VoltPay.

Verify your API key is correct and you're using the right environment (test vs. live keys). API keys should be included in the X-API-Key header.

Check that your webhook URL is publicly accessible, returns 200 status, and responds within 5 seconds. Verify your URL configuration in dashboard settings.

Pending status means the payment is awaiting confirmation from the provider. This typically resolves within minutes, but can take up to 24 hours for bank transfers.